Terms of Service

1. Acceptance of Terms

By accessing and using JJ Platform Studio's website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Description

JJ Platform Studio provides:

• Custom website design and development
• QR table ordering systems for restaurants
• Booking and appointment scheduling systems
• Related web development services

All services are provided on a project basis with specific terms agreed upon in individual contracts or proposals.

3. Service Models

Custom Websites - You Own the Code

For one-time payment website projects, you receive full ownership of the source code and all deliverables upon final payment. This includes the right to modify, distribute, and use the code as you see fit.

QR Ordering & Booking Systems - Software Lease

Subscription-based systems (QR ordering, booking) are leased software. You receive a license to use the software but do not own the underlying source code. Services include ongoing hosting, maintenance, and support.

4. Payments and Pricing

• All prices are quoted in EUR (€) unless otherwise specified
• One-time projects require payment milestones as outlined in proposals
• Subscription services are billed monthly or annually in advance
• Setup fees for subscription services are one-time and non-refundable
• All payments are processed securely through approved payment processors

5. Project Timeline

Project timelines are estimates based on the scope provided and client responsiveness. Delays caused by client unavailability, unclear requirements, or scope changes may extend the timeline without penalty to JJ Platform Studio.

6. Client Responsibilities

Clients are responsible for:

• Providing accurate information and content
• Timely feedback and approvals
• Providing necessary access (hosting, domains, third-party services)
• Maintaining backups of custom-built websites they own
• Ensuring content complies with all applicable laws

7. Intellectual Property

For one-time payment projects: All intellectual property rights transfer to the client upon full payment, excluding any third-party components (which retain their original licenses).

For subscription services: JJ Platform Studio retains all intellectual property rights to the software. Clients receive a non-exclusive, non-transferable license to use the software during the subscription period.

8. Warranties and Disclaimers

We warrant that services will be performed professionally and in accordance with industry standards. However, we provide services "as is" and make no guarantees about specific results, rankings, or business outcomes.

9. Limitation of Liability

JJ Platform Studio's liability is limited to the amount paid for services. We are not liable for indirect, incidental, or consequential damages including but not limited to loss of profits, data, or business opportunities.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

10. Termination

Either party may terminate services with written notice. For subscription services, termination is effective at the end of the current billing period. Refunds are provided only as outlined in individual service agreements.

11. Support and Maintenance

One-time projects include 30 days of free support after launch. Subscription services include ongoing support as part of the monthly fee. Additional support can be purchased separately.

12. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms. Where required by law, we will provide reasonable notice of material changes.

13. Consumer Rights

Right of Withdrawal (EU Consumers)

If you are a consumer based in the European Union, you have the right to withdraw from a distance contract within 14 days of its conclusion without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU). To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement (e.g. a letter sent by post or email).

Please note: For custom development services, once work has begun with your express consent and acknowledgement that you lose your right of withdrawal upon full performance of the service, the right of withdrawal may no longer apply. For digital content supplied on a non-tangible medium, the right of withdrawal expires once performance has begun with your prior express consent.

UK Consumer Rights

If you are a consumer based in the United Kingdom, you benefit from similar withdrawal rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which provides a 14-day cancellation period for distance contracts. The same exceptions for custom development services apply as described above.

Under the Consumer Rights Act 2015, you have the right to expect that digital content is of satisfactory quality, fit for a particular purpose, and as described. Services must be performed with reasonable care and skill. If digital content or services do not meet these standards, you may be entitled to a repair, replacement, or refund.

Right to Quality Services

Under both UK and EU consumer protection law, you have the right to receive services performed with reasonable care and skill. If we fail to meet this standard, you are entitled to request that we re-perform the service or, where re-performance is not possible or cannot be done within a reasonable time, to receive a price reduction.

14. Dispute Resolution

Negotiation First

In the event of any dispute arising out of or in connection with these terms, both parties agree to first attempt to resolve the matter through direct communication and good-faith negotiation. We aim to resolve all concerns promptly and fairly.

EU Clients

The European Commission provides an Online Dispute Resolution (ODR) platform for consumers who wish to resolve disputes arising from online contracts. You can access the ODR platform at: https://ec.europa.eu/consumers/odr. Our email address for the purposes of the ODR platform is jjplatformstudio@gmail.com.

German Clients

In accordance with the Verbraucherstreitbeilegungsgesetz (VSBG) – the German Consumer Dispute Resolution Act – we are required to inform you that we are currently not obligated to and do not voluntarily participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle). Should this position change, we will update these terms accordingly and provide details of the relevant arbitration body.

UK Clients

If we are unable to resolve a dispute directly, UK consumers may be able to use an alternative dispute resolution (ADR) provider. We will provide details of any applicable ADR provider upon request. Nothing in this section limits your right to bring proceedings before the courts of England and Wales.

15. Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations under these terms where such failure or delay results from circumstances beyond the reasonable control of that party. Such circumstances include, but are not limited to: natural disasters, pandemics, war or armed conflict, government actions or sanctions, power failures, internet or telecommunications failures, cyberattacks, and strikes or industrial action.

The affected party must notify the other party as soon as reasonably practicable of the force majeure event and its expected duration. If the force majeure event continues for more than 60 days, either party may terminate the affected services by providing written notice to the other party.

16. Governing Law

The governing law applicable to these terms depends on your location:

• UK-based clients: These terms are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have non-exclusive jurisdiction to settle any disputes.
• EU/German-based clients: These terms are governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to its conflict of law provisions. The courts in Germany shall have non-exclusive jurisdiction. Mandatory consumer protection provisions of the country in which you are habitually resident shall remain unaffected.

Both parties agree to attempt resolution of any dispute through good-faith negotiation before initiating formal legal proceedings. Nothing in these terms affects your statutory rights as a consumer.

17. Contact Information

For questions about these Terms of Service, contact:

• Business: JJ Platform Studio
• Email: jjplatformstudio@gmail.com
• Phone: +44 7521 581534
• Address: United Kingdom

We aim to respond to all enquiries within 2 business days.